Frequently asked questions

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If you have a question that is not addressed here, send it to editor@sciencemanager.com.

How much will the work cost me? Our fees vary with the complexity of the work. To find out the cost of our services for a particular document please ask for a no-obligation Quotation. For a guide of our fees please see our Fees page.

How do I pay? The easiest form of payment is by credit card. We also accept funds directly transferred to our bank account.

Is paying by credit card over the Internet safe? Our method of accepting credit card payments is the safest method possible. On our Secure Internet Payment page you enter the amount you wish to pay and the invoice number we have given you. When you press ‘pay now’ you are automatically transferred to the secure payment area of the site of our bank, the National Australia Bank. In their secure environment you enter your credit details. This is an extremely safe method for two reasons. First, your privacy is assured because you deal direct with our bank and we never see your credit details. Second, you input your credit details using the state-of-the-art security of the Bank’s Web site, you do not rely on us to have a secure area of our site. What are the steps I need to follow to use your services?
  1. Go to our Get a Quote page and request a quotation for your document. It is helpful if at this time you email us all or part of your document.
  2. We will send you a quote for the services and an estimated completion time.
  3. If you wish to use our services send us the complete document (if you have not done so already).
  4. We return the corrected document to you.
  5. If you have any questions regarding the work you can consult with us. We will work with you to obtain the result you desire.
  6. When you are satisfied with the work the quoted fee is paid. Payment is required within 14 days. If you wish to pay by credit card using our Secure Internet Payment Service go to our payment page. If you wish to pay by electronic funds transfer please ask us for our bank account details.
Confidentiality? We treat all information provided by our clients with the utmost confidentiality. See our Privacy page for more information. How long will the work take? Our aim is to provide a fast service for our customers. In most cases documents require 5–7 business days for completion. Larger assignments such as books take longer. An estimate of the completion time will be provided with the Quotation for undertaking the work. For urgent work where a fast turnaround is required, there will be a higher fee for the service. The turnaround time begins after the client accepts the quotation and we send notification that we will start work. What if I am not happy with the work? English Manager Science Editing guarantees the quality of its work. After the return of the document we are available for consultation should you have any questions about the changes made in your document. Should our work not be to your satisfaction we will consult further with you and produce the result you desire. American English or British English? Our editors are capable of editing documents to conform either to American or British English, the two commonly accepted forms for scientific publication. If not requested otherwise, we use American English.

Do you accept only electronic documents?

English Manager Science Editing deals primarily in documents sent using email. Simple text documents can be sent as attachments or within the email itself. Large files containing text and images may be compressed using zip compression and sent as attachments. If necessary, texts can be faxed to us.

What file formats can you handle?

English Manager Science Editing can handle a wide variety of file formats for both PC and MAC. It is helpful if you state the software you are using when you apply for a quotation. Can you handle LaTeX documents? English Manager Science Editing has editors capable of editing documents in LaTeX format. When sending a document in LaTeX format to obtain a quotation please send both the text and the compiled pdf version.